PRIVACY POLICY
TERMS AND CONDITIONS OF SERVICE
TERMS AND CONDITIONS OF SALE
COOKIE POLICY
RETURN / EXCHANGE POLICY
WARRANTY
TERMS AND CONDITIONS OF SALE
LAST UPDATE: OCTOBER 20TH, 2024
OVERVIEW
WELCOME TO HTTPS://WWW.RENELEBLANC.COM ("WEBSITE").
THE WEBSITE IS OWNED AND OPERATED BY RENE LEBLANC, A PRIVATELY OWNED COMPANY OPERATING UNDER THE LAWS OF CANADA.
THROUGHOUT THE SITE, "RENE LEBLANC" OR "WE", "US", AND "OUR" REFER TO RENE LEBLANC.
* PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE USING THE CHECKOUT AND PLACING AN ORDER (AS DEFINED BELOW) THROUGH THE CHECKOUT.
SECTION 1- GENERAL PROVISIONS
1.1 THESE TERMS AND CONDITIONS OF SALE ("TERMS AND CONDITIONS OF SALE") DESCRIBE THE TERMS AND CONDITIONS ON WHICH RENE LEBLANC ("RENE LEBLANC", "WE", "US", "OUR"), SELLS, AND A CONSUMER ("YOU") PURCHASES, RENE LEBLANC PRODUCTS ("PRODUCTS") THROUGH THE WEBSITE HTTPS://WWW.RENELEBLANC.COM ("WEBSITE").
1.2 THESE TERMS AND CONDITIONS OF SALE WILL APPLY TO ANY CONTRACT FOR THE SALE OF PRODUCTS BY RENE LEBLANC TO YOU THROUGH THE WEBSITE ("CONTRACT").
1.3 THE SALE OF PRODUCTS UNDER THESE TERMS AND CONDITIONS OF SALE IS ONLY AVAILABLE TO CONSUMERS, MEANING NATURAL PERSONS WHO ACT FOR PURPOSES OF PERSONAL CONSUMPTION (I.E. FOR PURPOSES EXTRANEOUS TO THEIR TRADE, BUSINESS, CRAFT AND PROFESSION AND NOT FOR PROFIT), WHO HAVE REACHED THE AGE OF MAJORITY AND HAVE FULL LEGAL CAPACITY TO ENTER INTO A CONTRACT, IN THEIR COUNTRY/REGION.
1.4 YOU WILL BE ASKED TO AGREE TO THESE TERMS AND CONDITIONS OF SALE AND TO THE TERMS AND CONDITIONS OF SERVICE OF THE WEBSITE ("TERMS AND CONDITIONS OF SERVICE") BEFORE PLACING AN ORDER. WE THEREFORE ADVISE YOU TO READ THESE DOCUMENTS CAREFULLY, AND IN PARTICULAR THESE TERMS AND CONDITIONS OF SALE, BEFORE PROCEEDING WITH ANY PURCHASE, AND SAVE OR PRINT A COPY FOR FUTURE REFERENCE.
IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS OF SALE, THE TERMS AND CONDITIONS OF SERVICE, AND OUR PRIVACY POLICY, YOU WILL NOT BE ABLE TO ORDER ANY PRODUCTS FROM THE WEBSITE.
1.5 WE RESERVE THE RIGHT TO AMEND OR UPDATE ALL OR PART OF THESE TERMS AND CONDITIONS OF SALE FROM TIME TO TIME AT OUR DISCRETION. WE WILL ALWAYS POST THE MOST CURRENT VERSION OF THESE TERMS AND CONDITIONS OF SALE ON THE WEBSITE AND DISPLAY THE "LAST UPDATE[D]" DATE TO REFLECT THE DATE OF THE CHANGES. PLEASE CONSULT THESE TERMS AND CONDITIONS OF SALE FROM TIME TO TIME TO TAKE NOTICE OF ANY CHANGES WE MADE, AS THEY ARE BINDING TO YOU.
1.6 THESE TERMS AND CONDITIONS OF SALE SHOULD BE READ ALONGSIDE, AND ARE IN ADDITION TO, OUR PRIVACY POLICY AT HTTPS://WWW.RENELEBLANC.COM/PAGES/PRIVACY-POLICY-LEGAL-NOTICES WHICH TELLS YOU HOW WE USE YOUR PERSONAL DATA, AND OUR COOKIE POLICY AT HTTPS://WWW.RENELEBLANC.COM/PAGES/COOKIE-POLICY-LEGAL-NOTICES.
SECTION 2- PRODUCT INFORMATION AND AVAILABILITY
2.1 INFORMATION ON OUR PRODUCTS (ALONG WITH THE CORRESPONDING PRODUCT CODES) AND RELEVANT PRICES ARE AVAILABLE ON THE WEBSITE.
2.2 PICTURES OF THE PRODUCTS DISPLAYED ON THE WEBSITE ARE FOR ILLUSTRATIVE PURPOSES ONLY. ALTHOUGH WE HAVE MADE EVERY EFFORT TO DISPLAY THE PRODUCTS ACCURATELY, WE CANNOT GUARANTEE THAT A DEVICE'S DISPLAY OF OUR PRODUCTS ACCURATELY REFLECTS THEM. IN PARTICULAR, THE COLORS, FABRIC, SHADE, GRAIN, TEXTURE OF THE PRODUCTS SHOWN ON YOUR SCREEN MAY VARY FROM THOSE ON THE ACTUAL PRODUCT. THEREFORE, YOU SHOULD RELY EXCLUSIVELY ON THE DESCRIPTION OF THE PRODUCTS AND THEIR CHARACTERISTICS AS MENTIONED ON THE WEBSITE.
2.3 WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO LIMIT THE QUANTITIES AND/OR TYPES OF ANY PRODUCTS AVAILABLE ON THE WEBSITE PER PERSON, HOUSEHOLD OR PER ORDER. THESE RESTRICTIONS MAY INCLUDE ORDERS PLACED BY OR UNDER THE SAME PROFILE, THE SAME PAYMENT METHOD AND/OR ORDERS THAT USE THE SAME BILLING AND/OR SHIPPING ADDRESS. YOU CANNOT PURCHASE MORE THAN TWO (2) IDENTICAL PRODUCTS PER ORDER. THE MAXIMUM NUMBER OF ITEMS PER ORDER IS TEN (10).
2.4 WE MAY CHANGE OR DISCONTINUE A PRODUCT OR ANY OF ITS FEATURES, AS DESCRIBED ON THE WEBSITE, AT ANY TIME WITHOUT NOTICE (THIS DOES NOT AFFECT THE PRODUCTS FOR WHICH AN ORDER CONFIRMATION, AS DEFINED BELOW, HAS ALREADY BEEN ISSUED AT THE TIME OF THE CHANGE). DURING THE PURCHASING PROCESS, WE WILL INFORM YOU IF YOUR ORDER CANNOT BE PROCESSED, IN WHOLE OR IN PART, DUE TO THE UNAVAILABILITY OF ONE OR MORE ORDERED PRODUCTS. IF ONE OR MORE ORDERED PRODUCT(S) ARE UNAVAILABLE, YOUR ORDER WILL BE TOTALLY OR PARTIALLY CANCELLED (AS THE CASE MAY BE), AND YOU SHALL PAY ONLY THE PRICE OF THE AVAILABLE PRODUCT(S).
2.5 IN THE EVENT YOUR CONNECTION TO THE WEBSITE FAILS, YOUR SELECTION OF PRODUCTS MAY BE LOST. IN SUCH CASE YOU WILL BE REQUIRED TO RE-ENTER YOUR SELECTION. PLEASE NOTE THAT PRODUCTS IN YOUR SHOPPING BAG ARE NOT RESERVED AND MAY BE PURCHASED BY OTHER CUSTOMERS. IN NO EVENT WE SHALL BE LIABLE TO YOU FOR THE UNAVAILABILITY OF A PRODUCT FOLLOWING A FAILURE OR LOSS OF YOUR CONNECTION TO THE WEBSITE.
SECTION 3- PRICES
3.1 PRICES OF PRODUCTS ARE INDICATED ON THE WEBSITE IN CANADIAN DOLLAR (CAD$) AND ARE INCLUSIVE OR NOT OF ALL APPLICABLE TAXES AND CHARGES DEPENDING ON THE DELIVERY COUNTRY/REGION. PRICES OF PRODUCTS DO NOT INCLUDE DELIVERY CHARGES, WHICH, IF ANY, SHALL BE ADDED TO THE PRICE OF THE PRODUCTS AND WILL BE COMMUNICATED TO YOU DURING THE CHECKOUT PROCESS BEFORE YOU CONFIRM YOUR ORDER.
IF YOU WISH TO DISPLAY THE PRICES OF PRODUCTS IN A CURRENCY OTHER THAN IN CANADIAN DOLLAR (CAD$), YOU MAY SELECT YOUR PREFERRED CURRENCY FROM THE "[LANGUAGE] / CURRENCY" OPTIONS TAB LOCATED ON THE BOTTOM RIGHT OF THE WEBSITE.
3.2 WE MAKE ALL REASONABLE EFFORTS TO ENSURE THAT ALL PRICES FOR THE PRODUCTS DISPLAYED ON THE WEBSITE ARE CORRECT.
OCCASIONALLY, HOWEVER, AN ERROR MAY OCCUR, AND PRODUCTS MAY BE 'MISPRICED' (INCORRECT PRICE OR TYPOGRAPHICAL ERROR IN THE PRICE SHOWN). IN THIS CASE WE WILL, AT OUR DISCRETION:
3.3 WE RESERVE THE RIGHT TO CHANGE THE PRODUCTS PRICES AT ANY TIME AND WITHOUT NOTICE, BUT SUCH CHANGES WILL NOT APPLY TO PRODUCTS FOR WHICH YOU HAVE RECEIVED AN ORDER ACCEPTANCE.
SECTION 4- FORMATION OF THE CONTRACT - PLACING AN ORDER
4.1 THE INFORMATION ABOUT THE PRODUCTS AND THEIR PRICES THAT IS DISPLAYED ON THE WEBSITE DOES NOT REPRESENT AN OFFER BY US.
4.2 TO PURCHASE PRODUCTS ON THE WEBSITE, YOU MUST FOLLOW THE INSTRUCTIONS PROVIDED BY THE ONLINE PURCHASE PROCESS:
4.3 BEFORE SUBMITTING YOUR ORDER, YOU WILL BE GIVEN THE OPPORTUNITY TO REVIEW YOUR SELECTION, CHECK THE TOTAL PRICE AND CORRECT ANY ERRORS.
4.4 YOUR ORDER CONSTITUTES AN OFFER TO PURCHASE FROM US THE SELECTED PRODUCTS, UNDER THESE TERMS AND CONDITIONS OF SALE. BY PLACING AN ORDER, YOU AGREE TO PAY THE PRICE OF THE ORDERED PRODUCTS.
4.5 ALL ORDERS SUBMITTED BY YOU ARE SUBJECT TO OUR ACCEPTANCE. ONCE YOU PLACE YOUR ORDER, WE WILL ACKNOWLEDGE IT BY EMAIL ("ORDER CONFIRMATION"). THIS ORDER CONFIRMATION DOES NOT, HOWEVER, MEAN THAT YOUR ORDER HAS BEEN ACCEPTED. WE MAY CHOOSE NOT TO ACCEPT YOUR ORDER, IN WHOLE OR IN PART, WITHOUT LIABILITY TO YOU. EXAMPLES OF NON-ACCEPTANCE OF YOUR ORDERS ARE AS FOLLOWS:
4.6 THE CONTRACT BETWEEN US AND YOU WILL ONLY BE FORMED WHEN YOU RECEIVE FROM US AN EMAIL NOTIFICATION CONFIRMING SHIPMENT OF YOUR ORDER ("ORDER ACCEPTANCE"). THE ORDER ACCEPTANCE (OR REJECTION) SHALL BE SENT TO THE EMAIL ADDRESS PROVIDED BY YOU IN THE ORDER. THE DETAILS OF YOUR ACCEPTED ORDERS ARE AVAILABLE UNDER THE "MY PROFILE - ORDER HISTORY" SECTION OF THE WEBSITE.
4.7 IN CASE OF UNAVAILABILITY OF ONE OR MORE ORDERED PRODUCTS, WE WILL CONTACT YOU AND INFORM YOU OF SUCH UNAVAILABILITY. THE ORDER WILL BE PARTIALLY CANCELLED AND YOU SHALL ONLY PAY ONLY THE PRICE OF THE AVAILABLE PRODUCT(S).
4.8 THE ORDER CONFIRMATION/ACCEPTANCE WILL INCLUDE NOTABLY THE ORDER NUMBER, BASIC INFORMATION ON THE PURCHASED PRODUCTS, CONFIRMATION OF THE PRICE AND THE SHIPPING ADDRESS.
4.9 ONCE YOU RECEIVE THE ORDER ACCEPTANCE YOU CAN NO LONGER CANCEL OR MODIFY YOUR ORDER UNLESS OTHERWISE PROVIDED IN THESE TERMS AND CONDITIONS OF SALE. DISPATCHED PRODUCTS CAN HOWEVER BE RETURNED AS SET OUT IN SECTION 8 BELOW.
4.10 FROM TIME TO TIME WE MAY INVITE YOU TO 'PRE-ORDER' CERTAIN SELECTED PRODUCTS ON THE WEBSITE BEFORE THEY ARE AVAILABLE TO PURCHASE ("PRE-ORDER PRODUCTS"). THE THIRTY (30) CALENDAR DAYS DELIVERY TERM SET OUT IN SECTION 6.3 WILL NOT APPLY TO PRE-ORDER PRODUCTS. AN ESTIMATED DELIVERY DATE FOR THE PRE-ORDER PRODUCTS WILL BE COMMUNICATED TO YOU WHEN WE CONFIRM YOUR PRE-ORDER.
SECTION 5- PAYMENT
5.1 YOU MUST PAY THE PRICE OF THE PRODUCTS (INCLUDING APPLICABLE VAT, SALES TAXES OR OTHER TAXES), THE COST OF ANY ADDITIONAL SERVICES YOU ORDER (E.G. ADDITIONAL COSTS FOR PERSONALIZED PRODUCTS), IF APPLICABLE, AND THE ASSOCIATED DELIVERY CHARGES, IF ANY.
5.2 WE ACCEPT PAYMENTS MADE IN THE CURRENCY SPECIFIED FOR THE COUNTRY/REGION OF THE SHIPPING DESTINATION WITH THE PAYMENT METHODS PROPOSED TO YOU BEFORE YOU CONFIRM YOUR ORDER.
5.3 WE WILL NOT DEBIT THE AMOUNT OF YOUR ORDER UNTIL:
5.4 IF YOUR PAYMENT CANNOT BE PROCESSED FOR ANY REASON, WE WILL CANCEL YOUR ORDER AND OUR CONTRACT WITH YOU WILL END IMMEDIATELY, WITHOUT LIABILITY TO YOU.
WE WILL INFORM YOU OF THIS IN WRITING.
5.5 YOU ARE RESPONSIBLE FOR THE RELEVANT CHARGES OR FEES, IF ANY, APPLIED BY YOUR CARD ISSUER, BANK OR OTHER PAYMENT INSTITUTION AS A RESULT OF OUR PROCESSING OF YOUR PAYMENT.
5.6 FOR EACH ORDER, WE WILL ISSUE AN ELECTRONIC INVOICE FOR THE PURCHASED PRODUCTS, AND YOU AGREE TO SUCH FORM OF INVOICING. THE E-INVOICE WILL BE ESTABLISHED BASED UPON THE INFORMATION PROVIDED BY YOU AT THE TIME OF SUBMITTING THE ORDER. NO ALTERATIONS TO THE E-INVOICE ARE POSSIBLE ONCE THE E-INVOICE HAS BEEN ISSUED.
5.7 PLEASE NOTE THAT FOR PRE-ORDER PRODUCTS, PAYMENT IS NOT PROCESSED AT THE TIME OF THE RESERVATION OF THE PRE-ORDER PRODUCT BUT WHEN THE PRE-ORDER PRODUCT IS AVAILABLE.
SECTION 6- SHIPPING, DELIVERY AND COLLECTION
6.1 THE PURCHASED PRODUCTS SHALL BE DELIVERED BY A COURIER SERVICE SELECTED BY US ("COURIER"). PRODUCTS SHALL BE DELIVERED TO THE ADDRESS INDICATED BY YOU IN THE CHECKOUT ORDER FORM. WE ARE NOT RESPONSIBLE FOR ANY DELIVERY PROBLEMS ARISING FROM INCOMPLETE OR INCORRECT ADDRESS DETAILS SUPPLIED BY YOU. PLEASE NOTE THAT WE WILL NOT DELIVER TO PO BOXES, ADDRESS OF FREIGHT FORWARDERS, OR HOTELS.
6.2 THE PURCHASED PRODUCTS WILL BE SHIPPED OUT ONLY AFTER WE RECEIVE YOUR PAYMENT IN FULL. IF WE DO NOT RECEIVE YOUR PAYMENT IN FULL, WHATEVER THE REASON, WE CAN DELAY OR REFUSE DISPATCHING THE PRODUCTS WITHOUT LIABILITY TO YOU.
6.3 WE WILL TAKE ALL REASONABLE STEPS TO DELIVER THE PURCHASED PRODUCTS OR MAKE THEM AVAILABLE FOR COLLECTION AT YOUR SELECTED PICKUP LOCATION WITHIN THE ESTIMATED PERIODS COMMUNICATED TO YOU DURING THE CHECKOUT PROCESS BEFORE YOU CONFIRM YOUR ORDER, EXCEPT IF A FORCE MAJEURE EVENT, AN EVENT BEYOND OUR REASONABLE CONTROL OR ANY UNFORESEEABLE CIRCUMSTANCE OCCURS. IF THE DELIVERY HAS NOT OCCURRED WITHIN THIRTY (30) CALENDAR DAYS OF THE ORDER ACCEPTANCE, YOU WILL BE ENTITLED TO SPECIFY A DATE FOR DELIVERY AND, IF THIS CANNOT BE MET, YOU MAY CANCEL THE CONTRACT AND WE SHALL REFUND YOU ALL SUMS PAID UNDER THE CONTRACT WITHIN FOURTEEN (14) CALENDAR DAYS FROM THE DATE YOU CANCEL THE CONTRACT.
6.4 UPON DELIVERY OF THE PRODUCTS BY THE COURIER, YOU (OR THE PERSON DESIGNATED BY YOU) ARE REQUIRED TO:
ANY DAMAGES TO THE PACKAGES AND/OR THE PRODUCTS OR DISCREPANCIES IN THE NUMBER OF PACKAGES OR DOCUMENTATION MUST BE IMMEDIATELY MENTIONED IN WRITING ON THE COURIER'S DELIVERY NOTE. TO THE EXTENT PERMITTED UNDER APPLICABLE LAWS, ONCE YOU HAVE SIGNED THE COURIER'S DELIVERY NOTE, YOU MAY NO LONGER MAKE A CLAIM WITH RESPECT TO DAMAGES TO PACKAGES OR DISCREPANCIES IN THE NUMBER OF PACKAGES.
6.5 YOU CAN CHECK YOUR ORDER STATUS BY CLICKING ON THE LINK INCLUDED IN THE ORDER ACCEPTANCE OR BY CLICKING ON THE "TRACK ORDER" TAB LOCATED ON THE BOTTOM MENU OF OUR WEBSITE.
6.6 IF YOU HAVE OPTED TO COLLECT THE PRODUCTS AT A PICKUP LOCATION, YOU WILL HAVE A LIMITED PERIOD OF TIME INDICATED TO YOU BY EMAIL, TO COLLECT THEM. IN ORDER TO COLLECT THE PRODUCTS AT A PICKUP LOCATION YOU WILL NEED TO SHOW YOUR ORDER ACCEPTANCE AND A PERSONAL IDENTIFICATION. IF YOU (OR A PERSON DESIGNATED BY YOU TO COLLECT THE PRODUCTS) FAIL TO COLLECT THE PRODUCTS WITHIN THIS TIMEFRAME, WE WILL BE ENTITLED TO CANCEL THE CONTRACT AND REFUND THE PRICE OF THE PRODUCTS TO YOU.
SECTION 7- RISK AND TITLE
7.1 THE RISK OF LOSS OF, DAMAGE TO, AND DESTRUCTION OF, THE PRODUCTS SHALL PASS TO YOU WHEN YOU (OR A PERSON DESIGNATED BY YOU AND OTHER THAN THE CARRIER) TAKE PHYSICAL POSSESSION OF THE PRODUCTS AT THE DELIVERY ADDRESS GIVEN BY YOU OR UPON THE COLLECTION OF SUCH PRODUCTS BY YOU OR SUCH PERSON DESIGNATED BY YOU FROM A PICKUP LOCATION.
7.2 TITLE IN THE PRODUCTS SHALL PASS TO YOU ON THE DATE ON WHICH THE PRODUCTS ARE DELIVERED TO YOUR DELIVERY ADDRESS OR COLLECTED FROM A PICKUP LOCATION, AS APPLICABLE.
SECTION 8- RIGHT OF WITHDRAWAL/CANCELLATION AND RETURNS
8.1 YOU HAVE THE RIGHT TO WITHDRAW FROM/CANCEL THE CONTRACT IF YOU CHANGE YOUR MIND OR FOR ANY OTHER REASON WITHIN FOURTEEN (14) CALENDAR DAYS FROM THE DATE ON WHICH YOU (OR THE PERSON DESIGNATED BY YOU) TAKE PHYSICAL POSSESSION OF THE PRODUCTS OR, IN CASE OF MULTIPLE PACKAGES DELIVERED FOR THE SAME ORDER, THE LAST PACKAGE DELIVERED.
8.2 THE RIGHT OF WITHDRAWAL DOES NOT APPLY TO ORDERS FOR PERSONALIZED PRODUCTS AND FOR ANY OTHER PRODUCT THAT YOU WERE INFORMED AT THE TIME OF SUBMITTING YOUR ORDER THAT IT COULD NOT BE RETURNED (IN ACCORDANCE WITH APPLICABLE LAW) ("NON-RETURNABLE PRODUCTS").
8.3 TO EXERCISE YOUR RIGHT OF WITHDRAWAL, YOU MUST INFORM US OF YOUR DECISION TO EXERCISE YOUR RIGHT OF WITHDRAWAL/TO CANCEL THE CONTRACT WITHIN THE PERIOD OF TIME MENTIONED IN SECTION 8.1:
BY SENDING US BY EMAIL (OR CONTACT FORM MESSAGE):
8.4 YOU MUST RETURN THE PURCHASED PRODUCTS WITHIN FOURTEEN (14) CALENDAR DAYS FROM THE DATE YOU NOTIFIED US OF YOUR DECISION TO EXERCISE YOUR RIGHT OF WITHDRAWAL/RIGHT TO CANCEL, IN ACCORDANCE WITH SECTION 8.3 ABOVE, IN ACCORDANCE WITH THE INSTRUCTIONS SET OUT IN OUR RETURN / EXCHANGE POLICY AT HTTPS://WWW.RENELEBLANC.COM/PAGES/RETURN-EXCHANGE-POLICY-LEGAL-NOTICES.
8.5 PRODUCTS MUST BE RETURNED IN THEIR ORIGINAL CONDITION; UNALTERED, UNWORN, UNDAMAGED, IN THEIR ORIGINAL PACKAGE, WITH ORIGINAL TAGS AND LABELS STILL ATTACHED, ALONG WITH ALL RELATED ACCESSORIES, DOCUMENTS AND PROTECTIVE COVERS INCLUDED. RETURNS OF INCOMPLETE, ALTERED, WORN, DAMAGED OR SOILED PRODUCTS WILL NOT BE ACCEPTED AND SHALL BE RETURNED TO THE CUSTOMER AT THEIR EXPENSE.
THE ABOVE DOES NOT AFFECT THE CUSTOMER'S LEGAL RIGHTS IN RELATION TO PRODUCTS THAT HAVE MANUFACTURING DEFECTS OR THAT ARE NOT AS DESCRIBED.
8.6 IF A RETURNED PRODUCT DOES NOT MEET THE CONDITIONS FOR ITS RETURN, AS LISTED IN SECTION 8.5 ABOVE, WE WILL SEND BACK SUCH PRODUCT TO YOU TO THE ADDRESS YOU INDICATED IN THE RETURN FORM, OR IF SUCH ADDRESS IS NOT VALID, TO THE ADDRESS COMMUNICATED BY YOU WHEN YOU PLACED THE ORDER. THIS RETURN WILL OCCUR WITHIN THIRTY (30) CALENDAR DAYS FROM THE DATE WE INFORMED YOU OF THE REJECTION OF THE RETURNED PRODUCTS, UNLESS A FORCE MAJEURE EVENT, AN EVENT BEYOND OUR REASONABLE CONTROL OR ANY UNFORESEEABLE CIRCUMSTANCE OCCURS.
8.7 WE WILL REFUND YOU ALL AMOUNTS PAID BY YOU, EXCLUDING THE DELIVERY CHARGES AND/OR CUSTOMS CHARGES IF ANY, WITHIN FOURTEEN (14) CALENDAR DAYS FROM THE DATE WE RECEIVED BACK FROM YOU THE PRODUCTS. WE WILL REFUND YOU USING THE SAME PAYMENT METHOD THAT YOU USED WHEN YOU PLACED YOUR INITIAL ORDER.
8.8 THE PROVISIONS OF SECTION 8.1 TO SECTION 8.7 WILL APPLY IN ADDITION TO OUR RETURN / EXCHANGE POLICY AT HTTPS://WWW.RENELEBLANC.COM/PAGES/RETURN-EXCHANGE-POLICY-LEGAL-NOTICES.
SECTION 9- EXCHANGE OF PRODUCTS
9.1 WITHOUT PREJUDICE TO YOUR STATUTORY RIGHTS ACCORDING TO SECTIONS 8 AND 10, AND WITH THE EXCEPTION OF NON-RETURNABLE PRODUCTS, WE ACCEPT EXCHANGES OF PRODUCTS PURCHASED ON THE WEBSITE WITHIN FOURTEEN (14) CALENDAR DAYS OF ORDER DELIVERY, PURSUANT TO THE PROCEDURE SET OUT IN OUR RETURN / EXCHANGE POLICY AT HTTPS://WWW.RENELEBLANC.COM/PAGES/RETURN-EXCHANGE-POLICY-LEGAL-NOTICES.
WE ONLY ALLOW EXCHANGES ON THE SAME PRODUCT (SAME PRICE) IN A DIFFERENT SIZE/COLOR. IF YOU WOULD LIKE TO RECEIVE A DIFFERENT PRODUCT OR THE SAME PRODUCT IN A DIFFERENT MATERIAL INSTEAD, PLEASE RETURN YOUR PRODUCT FOR A REFUND, THEN PLACE A NEW ORDER ONLINE FOR THE PRODUCT YOU WOULD LIKE.
9.2 ALL EXCHANGES ARE SUBJECT TO AVAILABILITY OF THE NEW PRODUCT REQUESTED.
PRODUCTS MAY BE EXCHANGED ONLY ONCE.
9.3 WE RESERVE THE RIGHT TO REJECT THE RETURNED PRODUCTS AND DECLINE EXCHANGE IF ANY RETURNED PRODUCT FOR EXCHANGE DOES NOT MEET THE TERMS AND CONDITIONS OF SALE SET OUT IN SECTION 8.5.
9.4 ANY FEES OR CHARGES, OR OTHER COSTS WHATSOEVER, INCURRED AS A RESULT OF YOU EXERCISING YOUR RIGHT OF EXCHANGE IN ACCORDANCE WITH THIS SECTION 9 SHALL BE BORNE BY YOU UNLESS THE PRODUCTS ARE FAULTY OR DEFECTIVE.
SECTION 10- LACK OF CONFORMITY - MANUFACTURING DEFECTS
10.1 IF YOU FIND THAT A PRODUCT SOLD BY US ON THE WEBSITE HAS DEFECTS, IS NOT AS DESCRIBED OR IS INCOMPLETE, PLEASE CONTACT IMMEDIATELY OUR CLIENT SERVICES BY SENDING AN EMAIL TO CLIENT@RENELEBLANC.COM.
10.2 THE FOLLOWING CLAUSE IS NOT APPLICABLE IF YOU RESIDE IN THE PROVINCE OF QUÉBEC, CANADA BY OPERATION OF LAW : WE PROVIDE A WARRANTY FOR ANY LACK OF CONFORMITY TO THE CONTRACT OF THE PRODUCTS WE HAVE SOLD TO YOU ON THE WEBSITE, AS WELL AS A WARRANTY AGAINST ANY HIDDEN DEFECTS, AS SET OUT IN APPLICABLE LAW. UNDER THE STATUTORY WARRANTY OF CONFORMITY, YOU HAVE TWO (2) YEARS FROM THE DATE OF RECEIPT OF THE NON-CONFORMING PRODUCT TO FILE A CLAIM. YOU MAY CHOOSE BETWEEN REPAIR OR REPLACEMENT OF THE PRODUCT (UNLESS THE COST OF THE REMEDY YOU CHOOSE IS DISPROPORTIONATE COMPARED TO THE COST OF THE ALTERNATIVE REMEDY OR THE REMEDY IS IMPOSSIBLE), IN WHICH CASE YOU WILL BE ENTITLED, UNDER CERTAIN CONDITIONS, TO A REFUND OR A PRICE REDUCTION. THIS WARRANTY IS PROVIDED IN ADDITION TO THE COMMERCIAL WARRANTY, IF ANY, AND THE WARRANTY AGAINST HIDDEN DEFECTS AS SET OUT IN APPLICABLE LAW PURSUANT TO WHICH YOU MAY MAKE A CLAIM WITHIN TWO (2) YEARS OF THE DISCOVERY OF THE HIDDEN DEFECT. IN SUCH CASE YOU CAN CHOOSE BETWEEN THE CANCELLATION OF THE CONTRACT OR A PRICE REDUCTION OF THE PRODUCT.
10.3 DAMAGE, ALTERATION OR MODIFICATION TO THE PRODUCTS CAUSED BY YOU IS NOT A DEFECT OR A LACK OF CONFORMITY. FOR EXAMPLE, WITHOUT LIMITATIONS, ANY DAMAGE CAUSED BY EXTENSIVE USE OR WEAR; IMPROPER USE (SUCH AS DIRECT EXPOSURE TO THE SUN LIGHT OR HEAT, CONTACT WITH LIQUID, RAIN OR FOOD); NORMAL WEAR AND TEAR; NON-OBSERVANCE OF APPLICABLE CARE AND/OR CLEANING INSTRUCTIONS, ARE NOT DEFECTS OR A LACK OF CONFORMITY. LIKEWISE, VARIATIONS IN THE TEXTURE, NATURAL MARKINGS OR IRREGULARITIES OF NATURAL PRODUCTS (SUCH AS FABRIC OR PEARLS) ARE INHERENT TO THE PRODUCT AND NOT DEFECTS.
10.4 IN THE EVENT YOU REQUEST THE REPAIR, REPLACEMENT OR RETURN OF A PRODUCT DUE TO DEFECT OR DUE TO THE PRODUCT NOT BEING AS DESCRIBED OR BEING INCOMPLETE PURSUANT TO THIS SECTION 10, WE WILL BEAR THE DELIVERY COSTS FOR RETURNING THE PRODUCTS TO BE REPAIRED, REPLACED OR RETURNED, AS WELL AS ANY COSTS TO DELIVER BACK TO YOU THE REPAIRED OR REPLACED PRODUCTS.
SECTION 11- LIABILITY
11.1 NOTHING IN THESE TERMS AND CONDITIONS OF SALE SEEKS TO EXCLUDE OR LIMIT OUR LIABILITY FOR:
11.2 SUBJECT TO THE ABOVE, OUR AGGREGATE LIABILITY WHICH SHALL BE LIMITED SOLELY TO DIRECT DAMAGES, CAUSED BY OUR BREACH, THAT YOU SUFFER IN RESPECT OF ALL CLAIMS AND CAUSES OF ACTION, ARISING UNDER OR IN CONNECTION WITH THESE TERMS AND CONDITIONS OF SALE AND EACH CONTRACT, SHALL IN NO EVENT EXCEED THE PRICE OF THE PRODUCT(S) PURCHASED BY YOU ON THE WEBSITE UNDER THAT CONTRACT. WE ARE NOT LIABLE FOR DAMAGE OR LOSS THAT EITHER YOU OR WE COULD NOT REASONABLY HAVE FORESEEN AT THE TIME YOU ACCEPTED THESE TERMS AND CONDITIONS OF SALE. WE SHALL NOT BE LIABLE TO YOU FOR ANY INDIRECT DAMAGES.
11.3 WE ARE NOT RESPONSIBLE FOR ANY DELAY OR FAILURE TO PERFORM ANY OF OUR OBLIGATIONS UNDER THESE TERMS AND CONDITIONS OF SALE IF THE DELAY OR FAILURE IS CAUSED BY A FORCE MAJEURE EVENT OR ARISES FROM ANY CAUSE WHICH IS BEYOND OUR REASONABLE CONTROL.
SECTION 12- GUARANTEE OF AUTHENTICITY AND INTELLECTUAL PROPERTY RIGHTS
12.1 WE GUARANTEE THE AUTHENTICITY OF ALL PRODUCTS PURCHASED ON OUR WEBSITE.
12.2 RENE LEBLANC TRADEMARKS, WHETHER FIGURATIVE OR NOT, SERVICE MARKS, ALL OTHER MARKS, BRAND NAMES, LOGOS USED ON THE PRODUCTS, THE ACCOMPANYING ACCESSORIES AND/OR THE PACKAGING, WHETHER REGISTERED OR NOT, TOGETHER WITH ALL PHOTOGRAPHS, ILLUSTRATIONS, IMAGES RELATING TO THE PRODUCTS, TRADE OR BUSINESS NAMES, DOMAIN NAMES AND URLS ARE AND REMAIN THE EXCLUSIVE PROPERTY OF RENE LEBLANC, AND ARE PROTECTED BY APPLICABLE COPYRIGHT, TRADEMARK, OR OTHER INTELLECTUAL PROPERTY LAWS AROUND THE WORLD.
RENE LEBLANC RESERVES ALL SUCH RIGHTS.
SECTION 13- PROMOTIONS AND SPECIAL OFFERS
13.1 WE MAY OFFER YOU PROMOTIONS AND SPECIAL OFFERS FROM TIME TO TIME. THE TERMS AND CONDITIONS OF SALE OF SUCH PROMOTIONS AND SPECIAL OFFERS WILL BE SPECIFIED ON THE WEBSITE (E.G. START DATE AND END DATE OF THE PROMOTIONS AND OFFERS; MINIMUM ORDER VALUE, IF ANY). PROMOTIONS AND OFFERS CANNOT BE USED IN CONJUNCTION WITH ANY OTHER PROMOTION OR OFFER. TO RECEIVE THE DISCOUNT OR OFFER APPLIED, YOU MUST PLACE YOUR ORDER WITHIN THE SPECIFIED DATE RANGE. THE PROMOTIONAL OR SPECIAL OFFER CODE MUST BE ENTERED AT THE TIME OF CHECKOUT.
13.2 WE RESERVE THE RIGHT TO (I) END SUCH PROMOTION OR SPECIAL OFFER EARLY AND REJECT THE PROMOTIONAL CODE PRIOR TO YOU PLACING YOUR ORDER, AND TO (II) REFUSE TO ALLOW YOU TO PARTICIPATE IN THE PROMOTION OR SPECIAL OFFER IF WE HAVE GOOD REASON TO DO SO (FOR EXAMPLE, IF WE THINK YOU ARE ACTING FRAUDULENTLY).
SECTION 14- PERSONALIZED PRODUCTS
14.1 PLEASE REVIEW YOUR PERSONALIZED TEXT CAREFULLY BEFORE SUBMITTING YOUR ORDER. ONCE YOUR PAYMENT IS VALIDATED, THE PERSONALIZED TEXT YOU REQUESTED WILL BE REPRODUCED STRICTLY AS SUBMITTED BY YOU AND MAY NOT BE MODIFIED.
14.2 WE REMIND YOU THAT THE RIGHT OF WITHDRAWAL DOES NOT APPLY FOR PERSONALIZED PRODUCTS, IN ACCORDANCE WITH SECTION 8.2.
14.3 PERSONALIZED PRODUCTS SHALL NOT INCLUDE ANY CONTENT THAT:
TERMS AND CONDITIONS OF SERVICE
TERMS AND CONDITIONS OF SALE
COOKIE POLICY
RETURN / EXCHANGE POLICY
WARRANTY
LAST UPDATE: OCTOBER 20TH, 2024
OVERVIEW
WELCOME TO HTTPS://WWW.RENELEBLANC.COM ("WEBSITE").
THE WEBSITE IS OWNED AND OPERATED BY RENE LEBLANC, A PRIVATELY OWNED COMPANY OPERATING UNDER THE LAWS OF CANADA.
THROUGHOUT THE SITE, "RENE LEBLANC" OR "WE", "US", AND "OUR" REFER TO RENE LEBLANC.
* PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE USING THE CHECKOUT AND PLACING AN ORDER (AS DEFINED BELOW) THROUGH THE CHECKOUT.
SECTION 1- GENERAL PROVISIONS
1.1 THESE TERMS AND CONDITIONS OF SALE ("TERMS AND CONDITIONS OF SALE") DESCRIBE THE TERMS AND CONDITIONS ON WHICH RENE LEBLANC ("RENE LEBLANC", "WE", "US", "OUR"), SELLS, AND A CONSUMER ("YOU") PURCHASES, RENE LEBLANC PRODUCTS ("PRODUCTS") THROUGH THE WEBSITE HTTPS://WWW.RENELEBLANC.COM ("WEBSITE").
1.2 THESE TERMS AND CONDITIONS OF SALE WILL APPLY TO ANY CONTRACT FOR THE SALE OF PRODUCTS BY RENE LEBLANC TO YOU THROUGH THE WEBSITE ("CONTRACT").
1.4 YOU WILL BE ASKED TO AGREE TO THESE TERMS AND CONDITIONS OF SALE AND TO THE TERMS AND CONDITIONS OF SERVICE OF THE WEBSITE ("TERMS AND CONDITIONS OF SERVICE") BEFORE PLACING AN ORDER. WE THEREFORE ADVISE YOU TO READ THESE DOCUMENTS CAREFULLY, AND IN PARTICULAR THESE TERMS AND CONDITIONS OF SALE, BEFORE PROCEEDING WITH ANY PURCHASE, AND SAVE OR PRINT A COPY FOR FUTURE REFERENCE.
IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS OF SALE, THE TERMS AND CONDITIONS OF SERVICE, AND OUR PRIVACY POLICY, YOU WILL NOT BE ABLE TO ORDER ANY PRODUCTS FROM THE WEBSITE.
1.5 WE RESERVE THE RIGHT TO AMEND OR UPDATE ALL OR PART OF THESE TERMS AND CONDITIONS OF SALE FROM TIME TO TIME AT OUR DISCRETION. WE WILL ALWAYS POST THE MOST CURRENT VERSION OF THESE TERMS AND CONDITIONS OF SALE ON THE WEBSITE AND DISPLAY THE "LAST UPDATE[D]" DATE TO REFLECT THE DATE OF THE CHANGES. PLEASE CONSULT THESE TERMS AND CONDITIONS OF SALE FROM TIME TO TIME TO TAKE NOTICE OF ANY CHANGES WE MADE, AS THEY ARE BINDING TO YOU.
1.6 THESE TERMS AND CONDITIONS OF SALE SHOULD BE READ ALONGSIDE, AND ARE IN ADDITION TO, OUR PRIVACY POLICY AT HTTPS://WWW.RENELEBLANC.COM/PAGES/PRIVACY-POLICY-LEGAL-NOTICES WHICH TELLS YOU HOW WE USE YOUR PERSONAL DATA, AND OUR COOKIE POLICY AT HTTPS://WWW.RENELEBLANC.COM/PAGES/COOKIE-POLICY-LEGAL-NOTICES.
SECTION 2- PRODUCT INFORMATION AND AVAILABILITY
2.1 INFORMATION ON OUR PRODUCTS (ALONG WITH THE CORRESPONDING PRODUCT CODES) AND RELEVANT PRICES ARE AVAILABLE ON THE WEBSITE.
2.2 PICTURES OF THE PRODUCTS DISPLAYED ON THE WEBSITE ARE FOR ILLUSTRATIVE PURPOSES ONLY. ALTHOUGH WE HAVE MADE EVERY EFFORT TO DISPLAY THE PRODUCTS ACCURATELY, WE CANNOT GUARANTEE THAT A DEVICE'S DISPLAY OF OUR PRODUCTS ACCURATELY REFLECTS THEM. IN PARTICULAR, THE COLORS, FABRIC, SHADE, GRAIN, TEXTURE OF THE PRODUCTS SHOWN ON YOUR SCREEN MAY VARY FROM THOSE ON THE ACTUAL PRODUCT. THEREFORE, YOU SHOULD RELY EXCLUSIVELY ON THE DESCRIPTION OF THE PRODUCTS AND THEIR CHARACTERISTICS AS MENTIONED ON THE WEBSITE.
2.4 WE MAY CHANGE OR DISCONTINUE A PRODUCT OR ANY OF ITS FEATURES, AS DESCRIBED ON THE WEBSITE, AT ANY TIME WITHOUT NOTICE (THIS DOES NOT AFFECT THE PRODUCTS FOR WHICH AN ORDER CONFIRMATION, AS DEFINED BELOW, HAS ALREADY BEEN ISSUED AT THE TIME OF THE CHANGE). DURING THE PURCHASING PROCESS, WE WILL INFORM YOU IF YOUR ORDER CANNOT BE PROCESSED, IN WHOLE OR IN PART, DUE TO THE UNAVAILABILITY OF ONE OR MORE ORDERED PRODUCTS. IF ONE OR MORE ORDERED PRODUCT(S) ARE UNAVAILABLE, YOUR ORDER WILL BE TOTALLY OR PARTIALLY CANCELLED (AS THE CASE MAY BE), AND YOU SHALL PAY ONLY THE PRICE OF THE AVAILABLE PRODUCT(S).
2.5 IN THE EVENT YOUR CONNECTION TO THE WEBSITE FAILS, YOUR SELECTION OF PRODUCTS MAY BE LOST. IN SUCH CASE YOU WILL BE REQUIRED TO RE-ENTER YOUR SELECTION. PLEASE NOTE THAT PRODUCTS IN YOUR SHOPPING BAG ARE NOT RESERVED AND MAY BE PURCHASED BY OTHER CUSTOMERS. IN NO EVENT WE SHALL BE LIABLE TO YOU FOR THE UNAVAILABILITY OF A PRODUCT FOLLOWING A FAILURE OR LOSS OF YOUR CONNECTION TO THE WEBSITE.
SECTION 3- PRICES
3.1 PRICES OF PRODUCTS ARE INDICATED ON THE WEBSITE IN CANADIAN DOLLAR (CAD$) AND ARE INCLUSIVE OR NOT OF ALL APPLICABLE TAXES AND CHARGES DEPENDING ON THE DELIVERY COUNTRY/REGION. PRICES OF PRODUCTS DO NOT INCLUDE DELIVERY CHARGES, WHICH, IF ANY, SHALL BE ADDED TO THE PRICE OF THE PRODUCTS AND WILL BE COMMUNICATED TO YOU DURING THE CHECKOUT PROCESS BEFORE YOU CONFIRM YOUR ORDER.
IF YOU WISH TO DISPLAY THE PRICES OF PRODUCTS IN A CURRENCY OTHER THAN IN CANADIAN DOLLAR (CAD$), YOU MAY SELECT YOUR PREFERRED CURRENCY FROM THE "[LANGUAGE] / CURRENCY" OPTIONS TAB LOCATED ON THE BOTTOM RIGHT OF THE WEBSITE.
▪ IF YOU ARE IN A COUNTRY/REGION WHERE AN OPTION TO PRE-PAY IMPORT CHARGES (E.G. LOCAL TAXES AND CUSTOMS DUTIES) IS AVAILABLE:
THE AMOUNT DISPLAYED ON THE WEBSITE IS NOT THE CUSTOMS VALUE OF THE PURCHASE AND IS INCLUDING A DISBURSEMENT, COVERING ALL APPLICABLE CUSTOMS DUTIES AND TAXES FOR WHICH YOU ARE LIABLE TO PAY AS IMPORTER OF RECORD. WE GUARANTEE NO ADDITIONAL CHARGES ON DELIVERY. WE ARE FULLY RESPONSIBLE FOR PAYING IMPORT CHARGES (ON YOUR BEHALF) AS WILL BE DETERMINED BY THE DELIVERY DESTINATION COUNTRY/REGION UPON IMPORT OF THE PRODUCTS. PRICES INCLUDE ALSO A DISBURSEMENT COVERING THE DELIVERY CHARGES / TRANSPORT COSTS TO THE DELIVERY ADDRESS GIVEN BY YOU.
THE AMOUNT DISPLAYED ON THE WEBSITE IS NOT THE CUSTOMS VALUE OF THE PURCHASE AND IS INCLUDING A DISBURSEMENT, COVERING ALL APPLICABLE CUSTOMS DUTIES AND TAXES FOR WHICH YOU ARE LIABLE TO PAY AS IMPORTER OF RECORD. WE GUARANTEE NO ADDITIONAL CHARGES ON DELIVERY. WE ARE FULLY RESPONSIBLE FOR PAYING IMPORT CHARGES (ON YOUR BEHALF) AS WILL BE DETERMINED BY THE DELIVERY DESTINATION COUNTRY/REGION UPON IMPORT OF THE PRODUCTS. PRICES INCLUDE ALSO A DISBURSEMENT COVERING THE DELIVERY CHARGES / TRANSPORT COSTS TO THE DELIVERY ADDRESS GIVEN BY YOU.
▪ IF YOU ARE IN A COUNTRY/REGION WHERE AN OPTION TO PRE-PAY IMPORT CHARGES IS NOT AVAILABLE:
THE AMOUNT DISPLAYED ON THE WEBSITE IS NOT INCLUDING LOCAL TAX AND CUSTOMS DUTIES. IT IS THE CUSTOMS VALUE OF THE PURCHASE MADE BY YOU. YOU ARE FULLY RESPONSIBLE AND LIABLE TO PAY ALL APPLICABLE IMPORT TAX AND CUSTOMS DUTIES AS IMPORTER OF RECORD TO THE RELEVANT AUTHORITIES AS DETERMINED BY THE AUTHORITIES OF THE DELIVERY DESTINATION COUNTRY/REGION, AND WE SHALL HAVE NO RESPONSIBILITY OR LIABILITY IN CONNECTION WITH THE FOREGOING. PRICES INCLUDE A DISBURSEMENT COVERING THE DELIVERY CHARGES / TRANSPORT COSTS TO THE DELIVERY ADDRESS GIVEN BY YOU.
THE AMOUNT DISPLAYED ON THE WEBSITE IS NOT INCLUDING LOCAL TAX AND CUSTOMS DUTIES. IT IS THE CUSTOMS VALUE OF THE PURCHASE MADE BY YOU. YOU ARE FULLY RESPONSIBLE AND LIABLE TO PAY ALL APPLICABLE IMPORT TAX AND CUSTOMS DUTIES AS IMPORTER OF RECORD TO THE RELEVANT AUTHORITIES AS DETERMINED BY THE AUTHORITIES OF THE DELIVERY DESTINATION COUNTRY/REGION, AND WE SHALL HAVE NO RESPONSIBILITY OR LIABILITY IN CONNECTION WITH THE FOREGOING. PRICES INCLUDE A DISBURSEMENT COVERING THE DELIVERY CHARGES / TRANSPORT COSTS TO THE DELIVERY ADDRESS GIVEN BY YOU.
3.2 WE MAKE ALL REASONABLE EFFORTS TO ENSURE THAT ALL PRICES FOR THE PRODUCTS DISPLAYED ON THE WEBSITE ARE CORRECT.
OCCASIONALLY, HOWEVER, AN ERROR MAY OCCUR, AND PRODUCTS MAY BE 'MISPRICED' (INCORRECT PRICE OR TYPOGRAPHICAL ERROR IN THE PRICE SHOWN). IN THIS CASE WE WILL, AT OUR DISCRETION:
(I) CANCEL THE ORDER OR TERMINATE THE CONTRACT (DEPENDING ON WHEN THE ERROR IS DETECTED) AND NOTIFY YOU OF SUCH CANCELLATION OR TERMINATION; OR
(II) CONTACT YOU AND ASK YOU WHETHER YOU WISH TO PURCHASE THE PRODUCT AT THE CORRECT PRICE.
(II) CONTACT YOU AND ASK YOU WHETHER YOU WISH TO PURCHASE THE PRODUCT AT THE CORRECT PRICE.
3.3 WE RESERVE THE RIGHT TO CHANGE THE PRODUCTS PRICES AT ANY TIME AND WITHOUT NOTICE, BUT SUCH CHANGES WILL NOT APPLY TO PRODUCTS FOR WHICH YOU HAVE RECEIVED AN ORDER ACCEPTANCE.
SECTION 4- FORMATION OF THE CONTRACT - PLACING AN ORDER
4.1 THE INFORMATION ABOUT THE PRODUCTS AND THEIR PRICES THAT IS DISPLAYED ON THE WEBSITE DOES NOT REPRESENT AN OFFER BY US.
4.2 TO PURCHASE PRODUCTS ON THE WEBSITE, YOU MUST FOLLOW THE INSTRUCTIONS PROVIDED BY THE ONLINE PURCHASE PROCESS:
(I) INCLUDE THE SELECTED PRODUCTS (SUBJECT TO THE RESTRICTIONS SET FORTH IN SECTION 2.3) IN THE SHOPPING BAG;
(II) FILL IN THE CHECKOUT ORDER FORM WITH YOUR PERSONAL INFORMATION (NAME, ADDRESS, EMAIL, TELEPHONE, SHIPPING/BILLING ADDRESS);
(III) SELECT YOUR PAYMENT METHOD;
(IV) ACCEPT THESE TERMS AND CONDITIONS OF SALE;
(V) ACCEPT THE TERMS AND CONDITIONS OF SERVICE; AND
(VI) PLACE YOUR ORDER THROUGH THE WEBSITE (FOLLOWING THE RELEVANT INSTRUCTIONS ON SCREEN).
(II) FILL IN THE CHECKOUT ORDER FORM WITH YOUR PERSONAL INFORMATION (NAME, ADDRESS, EMAIL, TELEPHONE, SHIPPING/BILLING ADDRESS);
(III) SELECT YOUR PAYMENT METHOD;
(IV) ACCEPT THESE TERMS AND CONDITIONS OF SALE;
(V) ACCEPT THE TERMS AND CONDITIONS OF SERVICE; AND
(VI) PLACE YOUR ORDER THROUGH THE WEBSITE (FOLLOWING THE RELEVANT INSTRUCTIONS ON SCREEN).
4.3 BEFORE SUBMITTING YOUR ORDER, YOU WILL BE GIVEN THE OPPORTUNITY TO REVIEW YOUR SELECTION, CHECK THE TOTAL PRICE AND CORRECT ANY ERRORS.
4.4 YOUR ORDER CONSTITUTES AN OFFER TO PURCHASE FROM US THE SELECTED PRODUCTS, UNDER THESE TERMS AND CONDITIONS OF SALE. BY PLACING AN ORDER, YOU AGREE TO PAY THE PRICE OF THE ORDERED PRODUCTS.
4.5 ALL ORDERS SUBMITTED BY YOU ARE SUBJECT TO OUR ACCEPTANCE. ONCE YOU PLACE YOUR ORDER, WE WILL ACKNOWLEDGE IT BY EMAIL ("ORDER CONFIRMATION"). THIS ORDER CONFIRMATION DOES NOT, HOWEVER, MEAN THAT YOUR ORDER HAS BEEN ACCEPTED. WE MAY CHOOSE NOT TO ACCEPT YOUR ORDER, IN WHOLE OR IN PART, WITHOUT LIABILITY TO YOU. EXAMPLES OF NON-ACCEPTANCE OF YOUR ORDERS ARE AS FOLLOWS:
(I) THE PRODUCTS ARE NOT AVAILABLE; OR
(II) YOU DO NOT COMPLY WITH THE ELIGIBILITY TERMS AND CONDITIONS OF SALE SET OUT IN SECTION 1.3; OR
(III) YOU HAVE ORDERED TOO MANY PRODUCTS (SEE SECTION 2.3); OR
(IV) WE ARE UNABLE TO OBTAIN AUTHORIZATION FOR YOUR PAYMENT; OR
(V) THERE IS AN ERROR IN THE PRICE DISPLAYED; OR
(VI) REPORTED OR SUSPECTED, FRAUDULENT, ILLEGAL OR UNAUTHORIZED ACTIVITIES, INCLUDING SUSPECTED PURCHASES FOR COMMERCIAL PURPOSES; OR
(VII) THE DELIVERY ADDRESS PROVIDED BY YOU IS NOT A VALID ADDRESS; OR
(VIII) YOU HAVE NOT FULFILLED YOUR OBLIGATIONS DERIVING FROM A PRIOR CONTRACT ENTERED INTO WITH US.
(II) YOU DO NOT COMPLY WITH THE ELIGIBILITY TERMS AND CONDITIONS OF SALE SET OUT IN SECTION 1.3; OR
(III) YOU HAVE ORDERED TOO MANY PRODUCTS (SEE SECTION 2.3); OR
(IV) WE ARE UNABLE TO OBTAIN AUTHORIZATION FOR YOUR PAYMENT; OR
(V) THERE IS AN ERROR IN THE PRICE DISPLAYED; OR
(VI) REPORTED OR SUSPECTED, FRAUDULENT, ILLEGAL OR UNAUTHORIZED ACTIVITIES, INCLUDING SUSPECTED PURCHASES FOR COMMERCIAL PURPOSES; OR
(VII) THE DELIVERY ADDRESS PROVIDED BY YOU IS NOT A VALID ADDRESS; OR
(VIII) YOU HAVE NOT FULFILLED YOUR OBLIGATIONS DERIVING FROM A PRIOR CONTRACT ENTERED INTO WITH US.
4.6 THE CONTRACT BETWEEN US AND YOU WILL ONLY BE FORMED WHEN YOU RECEIVE FROM US AN EMAIL NOTIFICATION CONFIRMING SHIPMENT OF YOUR ORDER ("ORDER ACCEPTANCE"). THE ORDER ACCEPTANCE (OR REJECTION) SHALL BE SENT TO THE EMAIL ADDRESS PROVIDED BY YOU IN THE ORDER. THE DETAILS OF YOUR ACCEPTED ORDERS ARE AVAILABLE UNDER THE "MY PROFILE - ORDER HISTORY" SECTION OF THE WEBSITE.
4.7 IN CASE OF UNAVAILABILITY OF ONE OR MORE ORDERED PRODUCTS, WE WILL CONTACT YOU AND INFORM YOU OF SUCH UNAVAILABILITY. THE ORDER WILL BE PARTIALLY CANCELLED AND YOU SHALL ONLY PAY ONLY THE PRICE OF THE AVAILABLE PRODUCT(S).
4.8 THE ORDER CONFIRMATION/ACCEPTANCE WILL INCLUDE NOTABLY THE ORDER NUMBER, BASIC INFORMATION ON THE PURCHASED PRODUCTS, CONFIRMATION OF THE PRICE AND THE SHIPPING ADDRESS.
4.9 ONCE YOU RECEIVE THE ORDER ACCEPTANCE YOU CAN NO LONGER CANCEL OR MODIFY YOUR ORDER UNLESS OTHERWISE PROVIDED IN THESE TERMS AND CONDITIONS OF SALE. DISPATCHED PRODUCTS CAN HOWEVER BE RETURNED AS SET OUT IN SECTION 8 BELOW.
4.10 FROM TIME TO TIME WE MAY INVITE YOU TO 'PRE-ORDER' CERTAIN SELECTED PRODUCTS ON THE WEBSITE BEFORE THEY ARE AVAILABLE TO PURCHASE ("PRE-ORDER PRODUCTS"). THE THIRTY (30) CALENDAR DAYS DELIVERY TERM SET OUT IN SECTION 6.3 WILL NOT APPLY TO PRE-ORDER PRODUCTS. AN ESTIMATED DELIVERY DATE FOR THE PRE-ORDER PRODUCTS WILL BE COMMUNICATED TO YOU WHEN WE CONFIRM YOUR PRE-ORDER.
SECTION 5- PAYMENT
5.1 YOU MUST PAY THE PRICE OF THE PRODUCTS (INCLUDING APPLICABLE VAT, SALES TAXES OR OTHER TAXES), THE COST OF ANY ADDITIONAL SERVICES YOU ORDER (E.G. ADDITIONAL COSTS FOR PERSONALIZED PRODUCTS), IF APPLICABLE, AND THE ASSOCIATED DELIVERY CHARGES, IF ANY.
5.2 WE ACCEPT PAYMENTS MADE IN THE CURRENCY SPECIFIED FOR THE COUNTRY/REGION OF THE SHIPPING DESTINATION WITH THE PAYMENT METHODS PROPOSED TO YOU BEFORE YOU CONFIRM YOUR ORDER.
5.3 WE WILL NOT DEBIT THE AMOUNT OF YOUR ORDER UNTIL:
(I) WE HAVE CONFIRMED AVAILABILITY OF THE PRODUCTS;
(II) WE HAVE SENT YOU THE ORDER ACCEPTANCE;
(III) WE HAVE RECEIVED AUTHORIZATION TO DEBIT YOUR CARD FROM THE CARD ISSUER OR YOUR PAYPAL ACCOUNT, IF APPLICABLE; AND/OR
(IV) YOUR DEBIT/CREDIT CARD DATA OR YOUR PAYPAL ACCOUNT, IF APPLICABLE, HAS BEEN VERIFIED.
(II) WE HAVE SENT YOU THE ORDER ACCEPTANCE;
(III) WE HAVE RECEIVED AUTHORIZATION TO DEBIT YOUR CARD FROM THE CARD ISSUER OR YOUR PAYPAL ACCOUNT, IF APPLICABLE; AND/OR
(IV) YOUR DEBIT/CREDIT CARD DATA OR YOUR PAYPAL ACCOUNT, IF APPLICABLE, HAS BEEN VERIFIED.
5.4 IF YOUR PAYMENT CANNOT BE PROCESSED FOR ANY REASON, WE WILL CANCEL YOUR ORDER AND OUR CONTRACT WITH YOU WILL END IMMEDIATELY, WITHOUT LIABILITY TO YOU.
WE WILL INFORM YOU OF THIS IN WRITING.
5.5 YOU ARE RESPONSIBLE FOR THE RELEVANT CHARGES OR FEES, IF ANY, APPLIED BY YOUR CARD ISSUER, BANK OR OTHER PAYMENT INSTITUTION AS A RESULT OF OUR PROCESSING OF YOUR PAYMENT.
5.6 FOR EACH ORDER, WE WILL ISSUE AN ELECTRONIC INVOICE FOR THE PURCHASED PRODUCTS, AND YOU AGREE TO SUCH FORM OF INVOICING. THE E-INVOICE WILL BE ESTABLISHED BASED UPON THE INFORMATION PROVIDED BY YOU AT THE TIME OF SUBMITTING THE ORDER. NO ALTERATIONS TO THE E-INVOICE ARE POSSIBLE ONCE THE E-INVOICE HAS BEEN ISSUED.
5.7 PLEASE NOTE THAT FOR PRE-ORDER PRODUCTS, PAYMENT IS NOT PROCESSED AT THE TIME OF THE RESERVATION OF THE PRE-ORDER PRODUCT BUT WHEN THE PRE-ORDER PRODUCT IS AVAILABLE.
SECTION 6- SHIPPING, DELIVERY AND COLLECTION
6.1 THE PURCHASED PRODUCTS SHALL BE DELIVERED BY A COURIER SERVICE SELECTED BY US ("COURIER"). PRODUCTS SHALL BE DELIVERED TO THE ADDRESS INDICATED BY YOU IN THE CHECKOUT ORDER FORM. WE ARE NOT RESPONSIBLE FOR ANY DELIVERY PROBLEMS ARISING FROM INCOMPLETE OR INCORRECT ADDRESS DETAILS SUPPLIED BY YOU. PLEASE NOTE THAT WE WILL NOT DELIVER TO PO BOXES, ADDRESS OF FREIGHT FORWARDERS, OR HOTELS.
6.2 THE PURCHASED PRODUCTS WILL BE SHIPPED OUT ONLY AFTER WE RECEIVE YOUR PAYMENT IN FULL. IF WE DO NOT RECEIVE YOUR PAYMENT IN FULL, WHATEVER THE REASON, WE CAN DELAY OR REFUSE DISPATCHING THE PRODUCTS WITHOUT LIABILITY TO YOU.
6.4 UPON DELIVERY OF THE PRODUCTS BY THE COURIER, YOU (OR THE PERSON DESIGNATED BY YOU) ARE REQUIRED TO:
(I) VERIFY THAT THE NUMBER OF PACKAGES DELIVERED CORRESPONDS TO THAT INDICATED ON THE DELIVERY NOTE;
(II) VERIFY THAT THE PACKAGES AND THEIR SEALS ARE INTACT, UNDAMAGED, NOT WET OR ALTERED IN ANY MANNER;
(III) SIGN THE DELIVERY NOTE; AND
(IV) IF REQUESTED BY THE COURIER, SHOW YOUR ID.
(II) VERIFY THAT THE PACKAGES AND THEIR SEALS ARE INTACT, UNDAMAGED, NOT WET OR ALTERED IN ANY MANNER;
(III) SIGN THE DELIVERY NOTE; AND
(IV) IF REQUESTED BY THE COURIER, SHOW YOUR ID.
ANY DAMAGES TO THE PACKAGES AND/OR THE PRODUCTS OR DISCREPANCIES IN THE NUMBER OF PACKAGES OR DOCUMENTATION MUST BE IMMEDIATELY MENTIONED IN WRITING ON THE COURIER'S DELIVERY NOTE. TO THE EXTENT PERMITTED UNDER APPLICABLE LAWS, ONCE YOU HAVE SIGNED THE COURIER'S DELIVERY NOTE, YOU MAY NO LONGER MAKE A CLAIM WITH RESPECT TO DAMAGES TO PACKAGES OR DISCREPANCIES IN THE NUMBER OF PACKAGES.
6.5 YOU CAN CHECK YOUR ORDER STATUS BY CLICKING ON THE LINK INCLUDED IN THE ORDER ACCEPTANCE OR BY CLICKING ON THE "TRACK ORDER" TAB LOCATED ON THE BOTTOM MENU OF OUR WEBSITE.
6.6 IF YOU HAVE OPTED TO COLLECT THE PRODUCTS AT A PICKUP LOCATION, YOU WILL HAVE A LIMITED PERIOD OF TIME INDICATED TO YOU BY EMAIL, TO COLLECT THEM. IN ORDER TO COLLECT THE PRODUCTS AT A PICKUP LOCATION YOU WILL NEED TO SHOW YOUR ORDER ACCEPTANCE AND A PERSONAL IDENTIFICATION. IF YOU (OR A PERSON DESIGNATED BY YOU TO COLLECT THE PRODUCTS) FAIL TO COLLECT THE PRODUCTS WITHIN THIS TIMEFRAME, WE WILL BE ENTITLED TO CANCEL THE CONTRACT AND REFUND THE PRICE OF THE PRODUCTS TO YOU.
SECTION 7- RISK AND TITLE
7.1 THE RISK OF LOSS OF, DAMAGE TO, AND DESTRUCTION OF, THE PRODUCTS SHALL PASS TO YOU WHEN YOU (OR A PERSON DESIGNATED BY YOU AND OTHER THAN THE CARRIER) TAKE PHYSICAL POSSESSION OF THE PRODUCTS AT THE DELIVERY ADDRESS GIVEN BY YOU OR UPON THE COLLECTION OF SUCH PRODUCTS BY YOU OR SUCH PERSON DESIGNATED BY YOU FROM A PICKUP LOCATION.
7.2 TITLE IN THE PRODUCTS SHALL PASS TO YOU ON THE DATE ON WHICH THE PRODUCTS ARE DELIVERED TO YOUR DELIVERY ADDRESS OR COLLECTED FROM A PICKUP LOCATION, AS APPLICABLE.
BY SENDING US BY EMAIL (OR CONTACT FORM MESSAGE):
▪ THE MODEL WITHDRAWAL/CANCELLATION FORM (COPY AND PASTE) SET OUT AT THE END OF THESE TERMS AND CONDITIONS OF SALE, DULY FILLED IN AND SIGNED BY YOU, OR
▪ AN EMAIL OR MESSAGE (USING OUR CONTACT FORM) INCLUDING THE FOLLOWING INFORMATION:
(I) INDICATION OF THE PRODUCTS FOR WHICH YOU WISH TO EXERCISE YOUR RIGHT OF WITHDRAWAL/RIGHT TO CANCEL; AND
(II) THE ORDER NUMBER, TO THE FOLLOWING RECIPIENT'S EMAIL: CLIENT@RENELEBLANC.COM
OR BY COMPLETING AN ONLINE RETURN FORM ON THE WEBSITE, BY CLICKING ON THE "RETURNS" TAB LOCATED ON THE BOTTOM MENU OF OUR WEBSITE.▪ AN EMAIL OR MESSAGE (USING OUR CONTACT FORM) INCLUDING THE FOLLOWING INFORMATION:
(I) INDICATION OF THE PRODUCTS FOR WHICH YOU WISH TO EXERCISE YOUR RIGHT OF WITHDRAWAL/RIGHT TO CANCEL; AND
(II) THE ORDER NUMBER, TO THE FOLLOWING RECIPIENT'S EMAIL: CLIENT@RENELEBLANC.COM
8.4 YOU MUST RETURN THE PURCHASED PRODUCTS WITHIN FOURTEEN (14) CALENDAR DAYS FROM THE DATE YOU NOTIFIED US OF YOUR DECISION TO EXERCISE YOUR RIGHT OF WITHDRAWAL/RIGHT TO CANCEL, IN ACCORDANCE WITH SECTION 8.3 ABOVE, IN ACCORDANCE WITH THE INSTRUCTIONS SET OUT IN OUR RETURN / EXCHANGE POLICY AT HTTPS://WWW.RENELEBLANC.COM/PAGES/RETURN-EXCHANGE-POLICY-LEGAL-NOTICES.
THE ABOVE DOES NOT AFFECT THE CUSTOMER'S LEGAL RIGHTS IN RELATION TO PRODUCTS THAT HAVE MANUFACTURING DEFECTS OR THAT ARE NOT AS DESCRIBED.
8.6 IF A RETURNED PRODUCT DOES NOT MEET THE CONDITIONS FOR ITS RETURN, AS LISTED IN SECTION 8.5 ABOVE, WE WILL SEND BACK SUCH PRODUCT TO YOU TO THE ADDRESS YOU INDICATED IN THE RETURN FORM, OR IF SUCH ADDRESS IS NOT VALID, TO THE ADDRESS COMMUNICATED BY YOU WHEN YOU PLACED THE ORDER. THIS RETURN WILL OCCUR WITHIN THIRTY (30) CALENDAR DAYS FROM THE DATE WE INFORMED YOU OF THE REJECTION OF THE RETURNED PRODUCTS, UNLESS A FORCE MAJEURE EVENT, AN EVENT BEYOND OUR REASONABLE CONTROL OR ANY UNFORESEEABLE CIRCUMSTANCE OCCURS.
8.7 WE WILL REFUND YOU ALL AMOUNTS PAID BY YOU, EXCLUDING THE DELIVERY CHARGES AND/OR CUSTOMS CHARGES IF ANY, WITHIN FOURTEEN (14) CALENDAR DAYS FROM THE DATE WE RECEIVED BACK FROM YOU THE PRODUCTS. WE WILL REFUND YOU USING THE SAME PAYMENT METHOD THAT YOU USED WHEN YOU PLACED YOUR INITIAL ORDER.
8.8 THE PROVISIONS OF SECTION 8.1 TO SECTION 8.7 WILL APPLY IN ADDITION TO OUR RETURN / EXCHANGE POLICY AT HTTPS://WWW.RENELEBLANC.COM/PAGES/RETURN-EXCHANGE-POLICY-LEGAL-NOTICES.
SECTION 9- EXCHANGE OF PRODUCTS
9.1 WITHOUT PREJUDICE TO YOUR STATUTORY RIGHTS ACCORDING TO SECTIONS 8 AND 10, AND WITH THE EXCEPTION OF NON-RETURNABLE PRODUCTS, WE ACCEPT EXCHANGES OF PRODUCTS PURCHASED ON THE WEBSITE WITHIN FOURTEEN (14) CALENDAR DAYS OF ORDER DELIVERY, PURSUANT TO THE PROCEDURE SET OUT IN OUR RETURN / EXCHANGE POLICY AT HTTPS://WWW.RENELEBLANC.COM/PAGES/RETURN-EXCHANGE-POLICY-LEGAL-NOTICES.
WE ONLY ALLOW EXCHANGES ON THE SAME PRODUCT (SAME PRICE) IN A DIFFERENT SIZE/COLOR. IF YOU WOULD LIKE TO RECEIVE A DIFFERENT PRODUCT OR THE SAME PRODUCT IN A DIFFERENT MATERIAL INSTEAD, PLEASE RETURN YOUR PRODUCT FOR A REFUND, THEN PLACE A NEW ORDER ONLINE FOR THE PRODUCT YOU WOULD LIKE.
9.2 ALL EXCHANGES ARE SUBJECT TO AVAILABILITY OF THE NEW PRODUCT REQUESTED.
PRODUCTS MAY BE EXCHANGED ONLY ONCE.
9.3 WE RESERVE THE RIGHT TO REJECT THE RETURNED PRODUCTS AND DECLINE EXCHANGE IF ANY RETURNED PRODUCT FOR EXCHANGE DOES NOT MEET THE TERMS AND CONDITIONS OF SALE SET OUT IN SECTION 8.5.
9.4 ANY FEES OR CHARGES, OR OTHER COSTS WHATSOEVER, INCURRED AS A RESULT OF YOU EXERCISING YOUR RIGHT OF EXCHANGE IN ACCORDANCE WITH THIS SECTION 9 SHALL BE BORNE BY YOU UNLESS THE PRODUCTS ARE FAULTY OR DEFECTIVE.
SECTION 10- LACK OF CONFORMITY - MANUFACTURING DEFECTS
10.1 IF YOU FIND THAT A PRODUCT SOLD BY US ON THE WEBSITE HAS DEFECTS, IS NOT AS DESCRIBED OR IS INCOMPLETE, PLEASE CONTACT IMMEDIATELY OUR CLIENT SERVICES BY SENDING AN EMAIL TO CLIENT@RENELEBLANC.COM.
10.2 THE FOLLOWING CLAUSE IS NOT APPLICABLE IF YOU RESIDE IN THE PROVINCE OF QUÉBEC, CANADA BY OPERATION OF LAW : WE PROVIDE A WARRANTY FOR ANY LACK OF CONFORMITY TO THE CONTRACT OF THE PRODUCTS WE HAVE SOLD TO YOU ON THE WEBSITE, AS WELL AS A WARRANTY AGAINST ANY HIDDEN DEFECTS, AS SET OUT IN APPLICABLE LAW. UNDER THE STATUTORY WARRANTY OF CONFORMITY, YOU HAVE TWO (2) YEARS FROM THE DATE OF RECEIPT OF THE NON-CONFORMING PRODUCT TO FILE A CLAIM. YOU MAY CHOOSE BETWEEN REPAIR OR REPLACEMENT OF THE PRODUCT (UNLESS THE COST OF THE REMEDY YOU CHOOSE IS DISPROPORTIONATE COMPARED TO THE COST OF THE ALTERNATIVE REMEDY OR THE REMEDY IS IMPOSSIBLE), IN WHICH CASE YOU WILL BE ENTITLED, UNDER CERTAIN CONDITIONS, TO A REFUND OR A PRICE REDUCTION. THIS WARRANTY IS PROVIDED IN ADDITION TO THE COMMERCIAL WARRANTY, IF ANY, AND THE WARRANTY AGAINST HIDDEN DEFECTS AS SET OUT IN APPLICABLE LAW PURSUANT TO WHICH YOU MAY MAKE A CLAIM WITHIN TWO (2) YEARS OF THE DISCOVERY OF THE HIDDEN DEFECT. IN SUCH CASE YOU CAN CHOOSE BETWEEN THE CANCELLATION OF THE CONTRACT OR A PRICE REDUCTION OF THE PRODUCT.
10.3 DAMAGE, ALTERATION OR MODIFICATION TO THE PRODUCTS CAUSED BY YOU IS NOT A DEFECT OR A LACK OF CONFORMITY. FOR EXAMPLE, WITHOUT LIMITATIONS, ANY DAMAGE CAUSED BY EXTENSIVE USE OR WEAR; IMPROPER USE (SUCH AS DIRECT EXPOSURE TO THE SUN LIGHT OR HEAT, CONTACT WITH LIQUID, RAIN OR FOOD); NORMAL WEAR AND TEAR; NON-OBSERVANCE OF APPLICABLE CARE AND/OR CLEANING INSTRUCTIONS, ARE NOT DEFECTS OR A LACK OF CONFORMITY. LIKEWISE, VARIATIONS IN THE TEXTURE, NATURAL MARKINGS OR IRREGULARITIES OF NATURAL PRODUCTS (SUCH AS FABRIC OR PEARLS) ARE INHERENT TO THE PRODUCT AND NOT DEFECTS.
10.4 IN THE EVENT YOU REQUEST THE REPAIR, REPLACEMENT OR RETURN OF A PRODUCT DUE TO DEFECT OR DUE TO THE PRODUCT NOT BEING AS DESCRIBED OR BEING INCOMPLETE PURSUANT TO THIS SECTION 10, WE WILL BEAR THE DELIVERY COSTS FOR RETURNING THE PRODUCTS TO BE REPAIRED, REPLACED OR RETURNED, AS WELL AS ANY COSTS TO DELIVER BACK TO YOU THE REPAIRED OR REPLACED PRODUCTS.
SECTION 11- LIABILITY
11.1 NOTHING IN THESE TERMS AND CONDITIONS OF SALE SEEKS TO EXCLUDE OR LIMIT OUR LIABILITY FOR:
(I) DEATH OR PERSONAL INJURY RESULTING FROM OUR NEGLIGENCE;
(II) FRAUD OR FRAUDULENT MISREPRESENTATION;
(III) BREACH OF ANY OBLIGATIONS IMPLIED BY APPLICABLE CONSUMER PROTECTION LAWS; AND/OR
(IV) ANY OTHER CAUSE OF ACTION WHICH CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.
(II) FRAUD OR FRAUDULENT MISREPRESENTATION;
(III) BREACH OF ANY OBLIGATIONS IMPLIED BY APPLICABLE CONSUMER PROTECTION LAWS; AND/OR
(IV) ANY OTHER CAUSE OF ACTION WHICH CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.
11.2 SUBJECT TO THE ABOVE, OUR AGGREGATE LIABILITY WHICH SHALL BE LIMITED SOLELY TO DIRECT DAMAGES, CAUSED BY OUR BREACH, THAT YOU SUFFER IN RESPECT OF ALL CLAIMS AND CAUSES OF ACTION, ARISING UNDER OR IN CONNECTION WITH THESE TERMS AND CONDITIONS OF SALE AND EACH CONTRACT, SHALL IN NO EVENT EXCEED THE PRICE OF THE PRODUCT(S) PURCHASED BY YOU ON THE WEBSITE UNDER THAT CONTRACT. WE ARE NOT LIABLE FOR DAMAGE OR LOSS THAT EITHER YOU OR WE COULD NOT REASONABLY HAVE FORESEEN AT THE TIME YOU ACCEPTED THESE TERMS AND CONDITIONS OF SALE. WE SHALL NOT BE LIABLE TO YOU FOR ANY INDIRECT DAMAGES.
11.3 WE ARE NOT RESPONSIBLE FOR ANY DELAY OR FAILURE TO PERFORM ANY OF OUR OBLIGATIONS UNDER THESE TERMS AND CONDITIONS OF SALE IF THE DELAY OR FAILURE IS CAUSED BY A FORCE MAJEURE EVENT OR ARISES FROM ANY CAUSE WHICH IS BEYOND OUR REASONABLE CONTROL.
SECTION 12- GUARANTEE OF AUTHENTICITY AND INTELLECTUAL PROPERTY RIGHTS
12.1 WE GUARANTEE THE AUTHENTICITY OF ALL PRODUCTS PURCHASED ON OUR WEBSITE.
12.2 RENE LEBLANC TRADEMARKS, WHETHER FIGURATIVE OR NOT, SERVICE MARKS, ALL OTHER MARKS, BRAND NAMES, LOGOS USED ON THE PRODUCTS, THE ACCOMPANYING ACCESSORIES AND/OR THE PACKAGING, WHETHER REGISTERED OR NOT, TOGETHER WITH ALL PHOTOGRAPHS, ILLUSTRATIONS, IMAGES RELATING TO THE PRODUCTS, TRADE OR BUSINESS NAMES, DOMAIN NAMES AND URLS ARE AND REMAIN THE EXCLUSIVE PROPERTY OF RENE LEBLANC, AND ARE PROTECTED BY APPLICABLE COPYRIGHT, TRADEMARK, OR OTHER INTELLECTUAL PROPERTY LAWS AROUND THE WORLD.
RENE LEBLANC RESERVES ALL SUCH RIGHTS.
SECTION 13- PROMOTIONS AND SPECIAL OFFERS
13.1 WE MAY OFFER YOU PROMOTIONS AND SPECIAL OFFERS FROM TIME TO TIME. THE TERMS AND CONDITIONS OF SALE OF SUCH PROMOTIONS AND SPECIAL OFFERS WILL BE SPECIFIED ON THE WEBSITE (E.G. START DATE AND END DATE OF THE PROMOTIONS AND OFFERS; MINIMUM ORDER VALUE, IF ANY). PROMOTIONS AND OFFERS CANNOT BE USED IN CONJUNCTION WITH ANY OTHER PROMOTION OR OFFER. TO RECEIVE THE DISCOUNT OR OFFER APPLIED, YOU MUST PLACE YOUR ORDER WITHIN THE SPECIFIED DATE RANGE. THE PROMOTIONAL OR SPECIAL OFFER CODE MUST BE ENTERED AT THE TIME OF CHECKOUT.
13.2 WE RESERVE THE RIGHT TO (I) END SUCH PROMOTION OR SPECIAL OFFER EARLY AND REJECT THE PROMOTIONAL CODE PRIOR TO YOU PLACING YOUR ORDER, AND TO (II) REFUSE TO ALLOW YOU TO PARTICIPATE IN THE PROMOTION OR SPECIAL OFFER IF WE HAVE GOOD REASON TO DO SO (FOR EXAMPLE, IF WE THINK YOU ARE ACTING FRAUDULENTLY).
SECTION 14- PERSONALIZED PRODUCTS
14.1 PLEASE REVIEW YOUR PERSONALIZED TEXT CAREFULLY BEFORE SUBMITTING YOUR ORDER. ONCE YOUR PAYMENT IS VALIDATED, THE PERSONALIZED TEXT YOU REQUESTED WILL BE REPRODUCED STRICTLY AS SUBMITTED BY YOU AND MAY NOT BE MODIFIED.
14.2 WE REMIND YOU THAT THE RIGHT OF WITHDRAWAL DOES NOT APPLY FOR PERSONALIZED PRODUCTS, IN ACCORDANCE WITH SECTION 8.2.
14.3 PERSONALIZED PRODUCTS SHALL NOT INCLUDE ANY CONTENT THAT:
(A) INFRINGES ANYONE'S COPYRIGHT;
(B) INFRINGES ANY OTHER RIGHTS, SUCH AS A TRADEMARK, OF ANY PERSON OR ENTITY OR A DUTY OWED TO ANY PERSON OR ENTITY, SUCH AS A DUTY OF CONFIDENTIALITY;
(C) BREACHES ANY APPLICABLE LAW (INCLUDING, WITHOUT LIMITATION, ANY CRIMINAL LAW) OR REGULATION;
(D) IS FALSE, INACCURATE, MISLEADING, HARMFUL, OFFENSIVE, ABUSIVE, THREATENING OR DEFAMATORY;
(E) MISREPRESENTS IDENTITY OR IMPERSONATES ANY PERSON;
(F) INCLUDES ANY MATERIAL CONTAINING PERSONALLY IDENTIFYING INFORMATION ABOUT ANOTHER PERSON, SUCH AS THEIR ADDRESS, PHONE NUMBER, OR EMAIL ADDRESS, EXCEPT WITH THE WRITTEN APPROVAL OF THAT PERSON;
(G) CONTAINS MATERIAL WHICH IS PORNOGRAPHIC, OBSCENE, INDECENT OR OFFENSIVE, WHICH PROMOTES DISCRIMINATION BASED ON RACE, SEX, RELIGION, NATIONALITY, DISABILITY, SEXUAL ORIENTATION, GENDER IDENTITY OR AGE, OR THAT MAY INCITE HATRED OR VIOLENCE AGAINST ANY PERSON OR GROUP OR IS OTHERWISE INAPPROPRIATE;
(H) MAY HARASS, UPSET, EMBARRASS, ALARM OR CAUSE NEEDLESS ANNOYANCE, INCONVENIENCE OR DISTRESS TO ANY PERSON;
(I) GIVES THE IMPRESSION THAT IT EMANATES FROM OR HAS BEEN APPROVED BY US;
(J) PROMOTES OR ASSISTS ANY UNLAWFUL ACT; AND/OR
(K) IMPACTS OUR BRAND IN A NEGATIVE WAY.
(B) INFRINGES ANY OTHER RIGHTS, SUCH AS A TRADEMARK, OF ANY PERSON OR ENTITY OR A DUTY OWED TO ANY PERSON OR ENTITY, SUCH AS A DUTY OF CONFIDENTIALITY;
(C) BREACHES ANY APPLICABLE LAW (INCLUDING, WITHOUT LIMITATION, ANY CRIMINAL LAW) OR REGULATION;
(D) IS FALSE, INACCURATE, MISLEADING, HARMFUL, OFFENSIVE, ABUSIVE, THREATENING OR DEFAMATORY;
(E) MISREPRESENTS IDENTITY OR IMPERSONATES ANY PERSON;
(F) INCLUDES ANY MATERIAL CONTAINING PERSONALLY IDENTIFYING INFORMATION ABOUT ANOTHER PERSON, SUCH AS THEIR ADDRESS, PHONE NUMBER, OR EMAIL ADDRESS, EXCEPT WITH THE WRITTEN APPROVAL OF THAT PERSON;
(G) CONTAINS MATERIAL WHICH IS PORNOGRAPHIC, OBSCENE, INDECENT OR OFFENSIVE, WHICH PROMOTES DISCRIMINATION BASED ON RACE, SEX, RELIGION, NATIONALITY, DISABILITY, SEXUAL ORIENTATION, GENDER IDENTITY OR AGE, OR THAT MAY INCITE HATRED OR VIOLENCE AGAINST ANY PERSON OR GROUP OR IS OTHERWISE INAPPROPRIATE;
(H) MAY HARASS, UPSET, EMBARRASS, ALARM OR CAUSE NEEDLESS ANNOYANCE, INCONVENIENCE OR DISTRESS TO ANY PERSON;
(I) GIVES THE IMPRESSION THAT IT EMANATES FROM OR HAS BEEN APPROVED BY US;
(J) PROMOTES OR ASSISTS ANY UNLAWFUL ACT; AND/OR
(K) IMPACTS OUR BRAND IN A NEGATIVE WAY.
14.4 IF YOU FAIL TO COMPLY WITH THE TERMS AND CONDITIONS SET OUT IN THIS ARTICLE, WE RESERVE THE RIGHT TO REFUSE YOUR ORDER, WITHOUT YOU BEING ENTITLED TO CLAIM ANY COMPENSATION WHATSOEVER.
SECTION 15- APPLICABLE LAW AND JURISDICTION
15.1 THESE TERMS AND CONDITIONS OF SALE AND, THEREFORE, THE CONTRACTS ENTERED INTO WITH YOU, SHALL BE GOVERNED BY AND WILL BE INTERPRETED IN ACCORDANCE WITH THE LAWS OF CANADA.
15.2 ANY DISPUTES ARISING OUT OF, OR RELATING TO, THESE TERMS AND CONDITIONS OF SALE AND THE CONTRACTS SHALL BE SUBMITTED TO THE JURISDICTION OF THE COMPETENT COURTS IN CANADA.
SECTION 16- CONTACT US
YOU CAN CONTACT US BY SENDING AN EMAIL TO CLIENT@RENELEBLANC.COM, OR BY USING THE CONTACT FORM AVAILABLE HERE.
SECTION 17- NOTICES
ANY NOTICE TO BE GIVEN UNDER THESE TERMS AND CONDITIONS OF SALE OR THE CONTRACTS WILL BE IN WRITING. WE WILL CONTACT YOU BY EMAIL, TELEPHONE, SMS OR PROVIDE YOU WITH INFORMATION BY POSTING NOTICES ON OUR WEBSITE.
MODEL WITHDRAWAL/CANCELLATION FORM
(COMPLETE AND RETURN THIS FORM ONLY IF YOU WISH TO WITHDRAW FROM THE CONTRACT)
TO: RENE LEBLANC
CLIENT@RENELEBLANC.COM
I/WE(▪) HEREBY GIVE NOTICE THAT I/WE(▪) WITHDRAW FROM MY/OUR(▪) CONTRACT OF SALE OF THE FOLLOWING GOODS: (▪)/FOR THE PROVISION OF THE FOLLOWING SERVICE: (▪),
ORDERED ON: (▪)/RECEIVED ON: (▪),
NAME OF CONSUMER(S): ,
ADDRESS OF CONSUMER(S): ,
SIGNATURE OF CONSUMER(S) (ONLY IF THIS FORM IS NOTIFIED ON PAPER): ,
DATE:
(▪) DELETE AS APPROPRIATE
FOR FURTHER ASSISTANCE WITH OUR TERMS AND CONDITIONS OF SALE, CONTACT US.
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